1. Data we process
We collect the information you provide directly: name, company, telephone number and country, email, industry, service of interest, current number and WhatsApp setup, preferred contact time and your message. We may also record the approximate connection country, visit source and campaign parameters to identify which commercial action generated the request.
2. How we use the data
We use this information to assess your case, respond to your request, prepare a proposal and carry out commercial follow-up directly related to your enquiry. Submitting the form does not create an automatic contract.
3. Legal basis
Processing is based on the consent you provide when submitting the form and on the need to respond to the request you initiated. If a contractual relationship is later established, certain information may also be processed to perform the contract and comply with legal obligations.
4. Retention
We retain the request for as long as necessary to respond and follow it up. If no commercial relationship is established, the information will be deleted or anonymised when it is no longer needed, unless a legal obligation requires longer retention.
5. Providers and recipients
We do not sell your data. Technical hosting, communications or management providers working for Televoip may access it under confidentiality and data-protection obligations, as may public authorities where required by law.
6. Your rights
You may request access, rectification, deletion, objection, restriction or portability where applicable. Write to info@comunicabox.es, stating the right you wish to exercise and a contact method. You may also lodge a complaint with the competent supervisory authority.
7. Security and traceability
We apply technical and organisational measures to protect the information. Each request receives a reference and retains the date and consent version so its receipt can be reconstructed without relying on an external automation.
8. Updates
We may update this policy to reflect legal, technical or service changes. The date shown at the beginning identifies the version applicable to the current form.